Refund Policy - RegisterBench (DORA RoI Builder)

Version 1.0, in force from 2026-09-28

1. Who sells and who pays the refund out

The seller of the paid plans is Paddle, acting as Merchant of Record: Paddle takes the payment, settles EU VAT and issues the invoice. For buyers in the EU and the UK the selling entity is Paddle.com Market Limited, with its registered office in London. Paddle executes the refund to the payment method used for the purchase. This policy describes when we ask Paddle to refund a payment. Independently of it, you may have rights under the Paddle buyer terms and under mandatory law, and this policy does not limit them.

2. First purchase: 14 days, unless a final export has been performed

Within 14 days of your first payment we refund that payment in full, without asking for a reason - provided that no final export has been performed on the account. After a final export a refund is discretionary only.

The final export is the paid deliverable of the service: building, import, validation and draft export are available without payment, so a completed final export is the moment the paid value was taken.

3. Reduced fee for documented unavailability

Beyond the rule above, a pro-rata refund is granted only where the service was documented as unavailable below the target of the Support and Availability Policy.

The target referred to here is the availability target of the Support and Availability Policy, which also defines what counts as documented unavailability.

4. Cancelling without a refund

Plans are annual and cancellation does not refund the paid year: the subscription runs to the end of the paid period. In the following season a final export again requires an active subscription.

Within 14 days of each renewal payment we refund that payment on the same condition as for the first purchase: no final export has been performed after that payment.

5. Chargebacks

Chargebacks are handled by Paddle as Merchant of Record. Before you start a chargeback with your bank, write to us or to Paddle.

6. What we can show as evidence of use

We keep an audit log of exports with the sha256 checksum of the file and a timestamp. It is our record of the service having been consumed, and it is the evidence we supply in a dispute.

7. Who decides

Every refund and every dispute is decided by a human. Refunds sit on the operator's human-only list: the automation may prepare the material, it never decides.

8. How to ask

Write from the address attached to the account to: support@registerbench.com. We decide on a refund request within 14 days of receiving it.

This policy is published and linked from checkout before the first paid transaction.